- Industry: Computer
- Number of terms: 318110
- Number of blossaries: 26
- Company Profile:
An American multinational software corporation headquartered in Redmond, Washington that develops, manufactures, licenses, and supports a wide range of products and services related to computing.
A customer service issue or problem reported by a customer and the activities that customer service representatives use to resolve it.
Industry:Software
An order that has been billed. It is also a record of a sale to an account, including details about the products or services purchased.
Industry:Software
A database that internal users can browse or search in to find information about the organization's products and services, often to answer commonly asked questions from customers. This information is in the form of articles and is organized by subjects. The Knowledge Base is searchable by keyword, header text, or full text.
Industry:Software
A set of the Microsoft CRM application functionality that an organization purchases. Each license type is associated with a group of privileges.
Industry:Software
A privilege level that specifies the user has access to objects within his or her own business unit.
Industry:Software
A small item of information that can be appended to any business object. Notes can be appended to one and only one object.
Industry:Software
A confirmed request for delivery of goods or services based on specified terms. Basically, an order is a quote that has been accepted by a customer.
Industry:Software
In Microsoft CRM, the entity that is internal to the customer relationship management process. The organization is the top level of the Microsoft CRM business hierarchy. The organization can be a specific business, a holding company, a corporation, and so on. There can be only one organization per Microsoft CRM deployment. The organization is divided into business units.
Industry:Software
A compilation of the specific prices that can be charged for each unit in the unit group of a product. Salespeople use price lists to determine the pricing in a quote for a customer. In addition, a default price list can be added to a product.
Industry:Software
