- Industry: Computer
- Number of terms: 318110
- Number of blossaries: 26
- Company Profile:
An American multinational software corporation headquartered in Redmond, Washington that develops, manufactures, licenses, and supports a wide range of products and services related to computing.
A conversation area where conversations that are not active (e.g., on hold) are displayed.
Industry:Software
A workflow template which allows the administrator to define one question with two answers. The answer determines which queue the call is routed to.
Industry:Software
An element of workflow logic that defines an alternative wait condition with a corresponding set of additional steps that are only performed when the initial criterion is met.
Industry:Software
A communications device that converts between digital data from a computer or terminal and analog audio signals that can pass through a standard telephone line.
Industry:Software
