A professional who processes records of department-store transactions which cannot be applied to customer's account by routine procedures in order that charges, cash payments, and refunds may be recorded, collected, or credited. Respnsibilities include:

• Reviews and talks to sales-audit, charge-account-authorization, and collection personnel to identify missing information or compare signatures on sales or credit slips.
• Telephones or writes to customers for additional information.
• Corrects or adds information to customer accounts as necessary.
• Mails dunning correspondence to customers in arrears on their charge accounts.