A professional who supervises and coordinates activities of workers engaged in resolving customer problems and complaints concerning matters, such as merchandise, service, and billing. Respnsibilities include:

• Reviews customer-complaint correspondence, notes any suggestions, and assigns complaint to customer-complaint clerk for action.
• Advises subordinates on handling difficult customer complaints, or may handle complaint personally.
• Confers with other supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints.
• May explain to customer by telephone or letter action taken on complaint.
• May follow up with customer to see that complaint was satisfactorily resolved.
• May be designated according to type of problem as Supervisor, Lost and Found.
• Performs other duties as described under supervisor master title.