A professional who researches, tests, evaluates, and recommends data communications hardware and software. Responsibilities include:

• Identifies areas of operation which need upgraded equipment, such as modems, fiber optic cables, and telephone wires.
• Conducts survey to determine user needs.
• Reads technical manuals and brochures to determine equipment which meets establishment requirements.
• Visits vendors to learn about available products or services.
• Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using equipment such as computer terminal and modem.
• Analyzes test data and recommends hardware or software for purchase.
• Develops and writes procedures for installation, use, and solving problems of communications hardware and software.
• Monitors system performance.
• Trains users in use of equipment.
• Assists users to identify and solve data communication problems.
• May write technical specifications to send to vendors for bid.
• May oversee or assist in installation of communications hardware.
• May perform minor equipment repairs.