A professional who supervises and directs activities of baggage porters engaged in handling baggage and related work for hotel patrons. Respnsibilities include:

• Adjusts work schedules according to work load and makes individual task assignments.
• Advises baggage porters of action to be taken in response to unusual requests.
• Resolves guests' complaints pertaining to conduct of baggage porters and lost or mishandled baggage.
• May perform personnel duties, such as screening, hiring, giving directions to new workers, and maintaining time records.
• May give travel information.
• May act as agent for transportation company.
• May participate in baggage handling activities and setting up sample rooms.