A professional who investigates dealer's claims for reimbursement of defective automotive parts. Responsibilities include:

• Reviews claims for labor or material adjustments with automobile dealer, examines parts claimed to be defective, and approves or disapproves dealer's claim.
• Assists dealers in handling unsettled claims by consulting with service personnel or customers.
• Prepares reports showing volume, types, and disposition of claims handled, or settlement allowed.
• May train dealers or service personnel in service operations or construction of products.
• May study dealers' organizational needs and advise them on matters, such as parts, tools, equipment, and personnel needed to handle service volume.
• May contact customers to survey customer satisfaction with purchase of new motor vehicle.