A professional who performs any combination of following duties to provide technical support to workers in information processing departments. Responsibilities include:

• Develops work goals and department projects.
• Assigns and coordinates work projects, such as converting to new hardware or software.
• Designates staff assignments, establishes work priorities, and evaluates cost and time requirements.
• Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use.
• Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations.
• Makes recommendations for improvements in computer system.
• Reviews and tests programs written by programmer-analyst or computer programmer to ensure that programs meet objectives and specifications.
• Consults with quality assurance analyst to ensure that program follows establishment standards.
• Modifies, tests, and corrects existing programs.
• Evaluates and tests vendor-supplied software packages for mainframe computer or microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs.
• Enters commands into computer to place programs in production status.
• Inactivates, individually or in combination, each component of computer system, such as central processing unit, tape drives, and mainframe coolers.
• Tests computer system to determine criticality of component loss.
• Prioritizes importance of components and writes recommendations for recovering losses and using backup equipment.
• Assists user to resolve computer-related problems, such as inoperative hardware or software.
• Trains workers in use of new software or hardware.
• Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software.
• Writes project reports and documentation for new or modified software and hardware.