A professional who supervises and coordinates activities of workers engaged in operating word processing equipment to prepare correspondence, records, reports, insurance policies, and similar items. Responsibilities include:

• Advises other departmental personnel in techniques and style of dictation and letter writing.
• Recommends changes in procedures to effect savings in time, labor and other costs, and to improve operating efficiency.
• Assigns new workers to experienced workers for training.
• Assists subordinates in resolving problems in nonstandard situations.
• Evaluates job performance of subordinates and recommends appropriate personnel action.
• Performs duties as described under supervisor master title.