A professional who coordinates activities of merchandise-servicing department of gas or electric appliance distributors. Responsibilities include:

• Supervises, trains, and assigns duties to workers engaged in servicing appliances, pricing, and disposition of returned merchandise and excess repair parts.
• Develops company policies and procedures regarding servicing of appliances and disposition of defective parts.
• Consults manufacturers to obtain advice on unusual service problems and to obtain service instructions and parts catalogs.
• May write instructions on care and use of appliances for distribution to public.