A professional who supervises and coordinates activities of gambling dealers; card players; board attendants; and other workers engaged in providing gambling activities in a gambling establishment. Respnsibilities include:

• Prepares work schedule for gambling establishment workers and assigns work stations.
• Supervises overall operation to ensure that employees render prompt and courteous service to patrons.
• Resolves customer-service complaints and settles matters requiring explanation and interpretation of house rules.
• Reviews operational expenses and budget estimates.
• Trains new workers and evaluates their performance.