A professional who supervises and coordinates activities of social-service-agency staff and volunteers, and students of school of social work. Responsibilities include:

• Assigns caseloads and related duties, and coordinates activities of staff in providing counseling services to assist clients with problems of emergency or crisis nature.
• Assists agency staff members through individual and group conferences in analyzing case problems and in improving their diagnostic and helping skills.
• Reviews case records and evaluates performance of staff members and recommends indicated action.
• Participates in developing and implementing agency administrative policy.
• Counsels clients individually or in groups on planned or experimental basis and in emergencies.
• Trains new employees in areas such as agency policy, department procedures, and agency or government regulations.
• Provides in-service training for experienced workers in areas such as new policies, procedures, and regulations.
• Represents agency in community or in interagency activities.
• May conduct or direct staff development programs.
• May train workers is use of computer.
• Employed in areas such as child welfare, community welfare councils, family casework, youth services, senior citizen services, health services, public welfare, probation and parole, housing relocation, education, and rehabilitation.
• Usually required to have master's degree from school of social work.