A professional who reads and routes incoming correspondence to individual or department concerned. Responsibilities include:

• Reviews correspondence, determines appropriate routing, and requisitions records needed to process correspondence.
• Types acknowledgement letter to person sending correspondence.
• Reviews requested records for completeness and accuracy and attaches records to correspondence for reply by other workers.
• May maintain files and control records to show status of action in processing correspondence.
• May compile data from records to prepare periodic reports.
• May investigate discrepancies in reports and records and confer with personnel in affected departments to ensure accuracy and compliance with procedures.