A professional who supervises and coordinates activities of workers engaged in preparing correspondence, policies, and related clerical activities in headquarters or branch office of insurance company. Respnsibilities include:

• Reads policyholder and company field personnel correspondence, studies policy records, and examines replies prepared by correspondence clerks and policyholder-information clerks to determine completeness of replies and appropriateness of actions taken.
• Proofreads copy for style, appearance, accuracy of spelling, punctuation, grammar, and conformity with company standards.
• Returns faulty work with instructions for revision.
• Performs other duties as described under supervisor master title.
• May verify accuracy of computations, using calculator.
• May dictate replies to nonroutine correspondence.
• May review and correct records, using computer.