Home >  Term: customer relationship management (CRM)
customer relationship management (CRM)

A strategy for learning more about customers’ needs and behaviors to develop stronger relationships with them. It brings together information about customers, sales, marketing effectiveness, responsiveness and market trends. It helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.

0 0
  • ส่วนหนึ่งของคำพูด: noun
  • อุตสาหกรรม/ขอบเขต: Quality management
  • Category: Six Sigma
  • Organization: ASQ

ผู้สร้าง

  • asquser
  • (Minneapolis, United States)

  •  (Silver) 589 points
  • 100% positive feedback
© 2025 CSOFT International, Ltd.