A professional who plans and coordinates activities concerned with investigating and resolving customer reports of technical problems with aircraft or aerospace vehicles and eliminating future operational or service difficulties. Responsibilities include:

• Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Maintains records of performance reports.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• May prepare service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
• May provide on-site technical assistance to oversee repairs.