A professional who supervises and coordinates activities of workers engaged in monitoring or installing data communication lines and resolving user data communication problems. Responsibilities include:

• Distributes work assignments and monitors daily logs of network control operators , using microcomputer.
• Explains data communications diagnostic and monitoring procedures to operators, using computer terminal and following vendor's equipment and software instructions.
• Explains and demonstrates installation of data communication lines and equipment to operators, using handtools and following vendor manuals.
• Enters diagnostic commands into computer and determines nature of problem to assist operators to resolve data communication problems.
• Enters record of actions taken to resolve problem in daily log, using microcomputer.
• Attends staff meetings to report on and resolve recurrent data communications problems.
• Attends vendor seminars to learn about changes in data communications technology.
• Performs other duties as described under supervisor master title.