A professional who processes orders for material or merchandise received by mail, telephone, or personally from customer or company employee, manually or using computer or calculating machine. Respnsibilities include:

• Edits orders received for price and nomenclature.
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer, using mail or telephone.
• Writes or types order form, or enters data into computer, to determine total cost for customer.
• Records or files copy of orders received according to expected delivery date.
• May ascertain credit rating of customer.
• May check inventory control and notify stock control departments of orders that would deplete stock.
• May initiate purchase requisitions.
• May route orders to departments for filling and follow up on orders to ensure delivery by specified dates and be designated Telephone-Order Dispatcher.
• May compute price, discount, sales representative's commission, and shipping charges.
• May prepare invoices and shipping documents, such as bill of lading.
• May recommend type of packing or labeling needed on order.
• May receive and check customer complaints.
• May confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• May attempt to sell additional merchandise to customer.
• May compile statistics and prepare various reports for management.
• May be designated according to method of receiving orders as Mail-Order Clerk; Telephone-Order Clerk.