A professional who supervises and coordinates activities of workers taking customer orders for products and merchandise by telephone, mail, or in person. Respnsibilities include:

• Monitors order clerks to evaluate order-taking performance and to assist in responding to customer inquiries and complaints.
• Consults with sales, technical, shipping, or administrative staff and telephones or writes letters to answer or advise customer.
• Reviews completed orders for errors or omissions.
• Trains order clerks in order-taking procedures and customer-relations techniques, and advises workers of new or revised information on products or merchandise, such as product capability, pricing, credit, warranties, and shipping.
• Performs other duties as described under supervisor master title.