A professional who performs any combination of following tasks in post exchange. Respnsibilities include:

• Arranges for gift wrapping, monogramming, printing, and fabrication of such items as desk nameplates and rubber stamps, and repair or replacement of defective items covered by warranty.
• Takes orders for such items as decorated cakes, cut flowers, personalized greeting cards and stationery, and merchandise rentals and repairs.
• Prepares special order worksheet.
• Keeps record of services in progress.
• Notifies customer when service is completed and accepts payment.
• Acts as wedding consultant.
• Assists customers to select and purchase specified merchandise.
• Keeps records of items in layaway, receives and posts customer payments, and prepares and forwards delinquent notices.
• Issues temporary identification cards from information on military records.
• Approves customer's checks and provides check cashing service according to exchange policy.
• Answers customer's telephone, mail, and in-person inquiries and directs customers to appropriate sales area.
• Resolves customer complaints and requests for refunds, exchanges, and adjustments.
• Provides customers with catalogs and information concerning prices, shipping time, and costs.