A professional who directs and coordinates activities of workers engaged in investigating and responding to complaints from telephone subscribers or regulatory agencies concerning rates and services. Responsibilities include:

• Directs investigations of telephone company rates and services to ensure that subscribers' complaints are answered and requirements of governmental utility-regulation agencies are met.
• Analyzes reports of resulting data and recommends response to complaint, considering nature of complaint and company interests and policies.
• Directs preparation of documents for use by company witnesses summoned to testify at governmental hearings.
• Reviews governmental rulings to determine changes in legal stipulations and probable effects on company activities.
• May provide advice and source data to management personnel concerned with preparing applications to regulatory bodies for changes in rates or service.