A professional who supervises and coordinates activities of workers engaged in taking, recording, and canceling reservations in front office of hotel. Respnsibilities include:

• Sorts reservations received by mail into current (up to 3 days) and future (over 3 days).
• Sends futures to reservation center in other hotel of chain.
• Gives current reservations to clerks for computerization.
• Receives contracts detailing room allotments for conventions from sales representative and feeds information into terminal.
• Corresponds with groups and travel agents to answer special requests for rooms and rates.
• Verifies that daily printouts listing guests' arrivals and individual guest folios are received by Room Clerks.
• Maintains weekly attendance sheet and sends to payroll department.
• Delegates assistants to train clerks in taking telephone reservations and in operating computer terminals and printers to store and receive reservation data.
• Reschedules workers to accommodate arrivals of conventions and other groups.
• Recommends promotion and discharge of workers to manager, front office.
• Performs other duties as described under supervisor master title.