A professional who directs and coordinates activities of railroad station employees and authorizes departure of trains. Responsibilities include:

• Notifies employees of changes in arrival and departure times of trains, boarding track numbers, and other information affecting passengers for announcement over loudspeaker and for posting on callboard.
• Ensures that shift workers and train crews report as scheduled, or that replacements are obtained.
• Authorizes departure of passenger trains after transfer of mail and baggage is completed, delaying departure for arrival of connecting train if necessary.
• Authorizes repairs to station facilities and directs activities of custodial and maintenance workers.
• Investigates passenger service complaints to ensure efficient and courteous service.
• May negotiate with concessionaires to lease station space or facilities for restaurants, newsstands, advertising displays, and parking.