A professional who compiles information concerning activities and conduct of employees on railroads, streetcars, and buses and submits written reports of findings. Responsibilities include:

• Observes employees performing assigned duties, assuming role of passenger to note their deportment, treatment of passengers, and adherence to company regulations and schedules.
• Observes and records time required to load and unload passengers or freight, volume of traffic at different stops or stations, and on streetcars and buses, at different times of day.
• Inspects company vehicles and other property for damage and evidence of abuse.
• Submits written reports to management with recommendations for improving service.