A professional who supervises and coordinates activities of workers who provide problem-solving support to computer users. Responsibilities include:

• Assists user support analyst in solving nonroutine software, hardware, and procedure problems, using computer and manuals.
• Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware.
• Writes recommendations for management review.
• Coordinates installation of hardware and software, and implementation of procedure changes.
• Performs duties described under supervisor master title.