Home > Term: voice of the customer
voice of the customer
The expressed requirements and expectations of customers relative to products or services, as documented and disseminated to the providing organization’s members.
- ส่วนหนึ่งของคำพูด: noun
- อุตสาหกรรม/ขอบเขต: Quality management
- Category: Six Sigma
- Organization: ASQ
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