Home > Term: zero defects
zero defects
A performance standard and method Philip B. Crosby developed; states that if people commit themselves to watching details and avoiding errors, they can move closer to the goal of zero defects.
- ส่วนหนึ่งของคำพูด: noun
- อุตสาหกรรม/ขอบเขต: Quality management
- Category: Six Sigma
- Organization: ASQ
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