Otomatisasi proses bisnis, dimana bisnis dokumen dan tugas-tugas secara otomatis lulus dari satu user ke user lainnya untuk bertindak, sesuai dengan urutan yang ditetapkan. It includes the tasks to be performed, steps in each procedure, people involved, required input and output information, and the functions required for each step. The workflow engine manages the workflow. It determines when to move to the next step in the process.