- Industry: Computer
- Number of terms: 318110
- Number of blossaries: 26
- Company Profile:
An American multinational software corporation headquartered in Redmond, Washington that develops, manufactures, licenses, and supports a wide range of products and services related to computing.
A business unit that is immediately under another business unit in the business hierarchy of an organization.
Industry:Software
An entity defined within an organization that might compete for sales opportunities with your business unit. You can create a competitor record that contains information about a competitor, including strengths and weaknesses, and then associate that record with opportunity, product, and sales literature records, so that it is readily available when you need it.
Industry:Software
An individual who is interested in doing business or currently does business with your organization. A contact may or may not be part of a larger organization (account).
Industry:Software
An agreement to provide customer service support during specified coverage dates or for a specified number of cases or length of time. When customers contact customer service, the level of support they receive is determined by their contract.
Industry:Software
The functionality to ensure that customers of a business, both individuals and other businesses, can keep in communication with that business to ensure that they receive appropriate levels of service before, during, and after purchasing the business’ products or services.
Industry:Software
A role that users can be assigned in Microsoft CRM. A customer service representative provides service to the customers of the organization or business unit through the opening and resolution of cases, among other activities.
Industry:Software
A compilation of the specific discounts that can be applied to a product, based on volume purchased. Salespeople can add discount lists to price list items in a product.
Industry:Software
A span of time during which the financial activities of an organization are calculated. A fiscal year is divided into fiscal periods, typically defined as semesters, quarters, or months. The organization determines the dates that begin and end its fiscal year, which may not correspond to a traditional calendar year. When a salesperson is assigned a quota in Microsoft CRM, the timeframe for achieving the quota is based on the fiscal year of the organization.
Industry:Software
A privilege level that specifies the user has access to objects anywhere within the organization.
Industry:Software
